发明名称 |
Contact center sizing and broadcasting based on probabilities |
摘要 |
A contact center or enterprise communication system is provided. The system includes a first contact associated with a first task offer; one or more resources operable to accept the first task offer; and a contact center or enterprise communication system operable to determine a broadcast group of the one or more resources as a function of an acceptance factor for one or more of the resources.
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申请公布号 |
US8510146(B2) |
申请公布日期 |
2013.08.13 |
申请号 |
US20080204342 |
申请日期 |
2008.09.04 |
申请人 |
JORDAN KENNETH;GOUDA KHALED A.;HOURI SOUFIANE;CISCO TECHNOLOGY, INC. |
发明人 |
JORDAN KENNETH;GOUDA KHALED A.;HOURI SOUFIANE |
分类号 |
G06Q10/00;G06Q10/06 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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