| 摘要 |
PROBLEM TO BE SOLVED: To present situations during an operator's operations except a telephone call to others by a call center management system.SOLUTION: When a telephone call connection between an operator terminal 2 and a telephone 6 of the other person on the phone is established, a management device 1 detects the completion of a telephone call from a line condition monitor 4 for monitoring a telephone switchboard 3, and detects that an operator is in the state of performing an input operation, from the operator terminal 2. The management device 1 provides a display for indicating an operator's state, when the input operation is performed by the operator terminal 2, determines a first display mode indicating that talking to the operator is disabled or a second display mode indicating that a warning is given to talking to the operator, as a display indicating the operator's state, and makes the determined display mode displayed on a display screen of the operator terminal 2. |
