QUEUING SERVICE PROCESSING METHOD AND SYSTEM

摘要

Disclosed are a queuing service processing method and system. The method comprises: acquiring characteristic information and a to-be-transacted business type of a customer queuing up for taking a number; according to the characteristic information of the customer, looking up a historical service information library, obtaining the forecasted spent time for transacting the current business by the customer, and adding the forecasted spent time into a wait time array; performing statistical summation on the forecasted spent time of other customers queuing before the customer recorded in the wait time array, and taking total spent time as the forecasted wait time for transacting the current business by the customer; outputting the forecasted spent time and the forecasted wait time for transacting the current business by the customer; and according to the actual service spent time of the customer, correcting the forecasted wait time of other customers queuing after the customer. According to the embodiment of the present invention, the forecasted wait time can be provided for the customer queuing up for taking a number, and the problem of a number calling waiting waste caused by non-timely service acceptance of large quantities of reservation numbers is solved.