THE APPARATUS WHICH SUPPORTS A MAINTENANCE PROCESS OF A EQUIPMENT

摘要

PURPOSE: An equipment maintenance and repair support apparatus is provided to improve escrow money (EM) efficiency by providing information required for an EM procedure in a program block of an information processing device managed by an EM person in charge. CONSTITUTION: An EM support control module (101) communicates with an operating system (3a) and a functional module (3b) via interface module (102). The EM support module communicates with an enterprise backbone system server (2) and an EM person in charge mobile communication device (4) via wired/wireless online network (10). The EM support modules controls a providing procedure of EM support information corresponding to EM planning information generated by the EM person in charge. An operation information storage module (103) securely stores and manages various operating information required for performing an EM support service in its own information storage region. An EM planning information processing module (104) communicates with an operating system and an enterprise backbone system server via interface module. [Reference numerals] (10) Wired/wireless online network; (101) EM support control module; (102) Interface module; (103) Operation information storage module; (104) EM planning information processing module; (105) Effective PR processing module; (106) PR storage module; (107) PR updating module; (108) EM support information generating module; (109) EM support information sending module; (110) Effective EM know-how information processing module; (111) EM know-how information storage module; (112) EM know-how information updating module