QUALITY IMPROVEMENT SYSTEM WITH EFFICIENT USE OF RESOURCES

摘要

A method refines performance of a product that includes a plurality of interacting systems. A plurality of system-based FMEAs are developed for the interacting systems, each having system-specific failure modes and corresponding actions for respective ones of the system-specific failure modes. Product feedback from recipients of the product is collected, wherein the product feedback is indicative of product performance shortcomings. A plurality of experts for the respective interacting systems review the product feedback to identify particular system-specific failure modes contained in the plurality of system-based FMEAs that have an influence on the product performance shortcomings. The particular system-specific failure modes identified by the experts are prioritized based on a potential to improve the product performance shortcomings. The corrective actions are pursued for the particular system-specific failure modes according to the prioritization.