发明名称 |
System And Method For Analyzing Agent Interactions |
摘要 |
A system and method for analyzing agent interactions is provided. An interaction between an agent and a business is provided to analysts. Performance scores for the interaction are received from each of the analysts and compared. A deviation between the performance score is determined. The deviation is compared to a threshold. Further interactions are provided to at least one of the analysts when the deviation falls below the threshold. A further performance score for the interaction is received from the analyst and provided to the agent associated with the interaction.
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申请公布号 |
US2013177148(A1) |
申请公布日期 |
2013.07.11 |
申请号 |
US201213726484 |
申请日期 |
2012.12.24 |
申请人 |
INTELLISIST, INC.;INTELLISIST, INC. |
发明人 |
LEE HOWARD M. |
分类号 |
H04M3/51;G06Q30/00 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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