发明名称 |
METHODS, SYSTEMS, AND COMPUTER PROGRAM PRODUCTS FOR IMPLEMENTING A CUSTOM, INTERACTIVE CALL FLOW |
摘要 |
A custom call flow is implemented by receiving a sequence of user inputs provided as part of an interactive call between a caller requesting a service and a service provider that provides the service. The sequence of user inputs includes data path inputs, security inputs, and a termination input. The custom call flow is further implemented by identifying placement of the security inputs in the sequence, removing the security inputs from the sequence, and creating a custom sequence that includes the data path inputs, a placeholder representing the placement of the security inputs, and the termination input. The custom sequence utilizes the placeholder to prompt the caller to enter the security inputs at a location specified in the placeholder of the custom sequence. The custom call flow is invoked from the custom sequence received from the caller each time the caller initiates a request for the service.
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申请公布号 |
US2013177140(A1) |
申请公布日期 |
2013.07.11 |
申请号 |
US201313782430 |
申请日期 |
2013.03.01 |
申请人 |
AT&T INTELLECTUAL PPOPERTY I, LP;AT&T INTELLECTUAL PROPERTY I, LP |
发明人 |
SILVER EDWARD M.;HUSLAK NICHOLAS S. |
分类号 |
H04M1/27 |
主分类号 |
H04M1/27 |
代理机构 |
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