发明名称 |
Techniques for Customer Relationship Management |
摘要 |
Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.
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申请公布号 |
US2013163731(A1) |
申请公布日期 |
2013.06.27 |
申请号 |
US201213610771 |
申请日期 |
2012.09.11 |
申请人 |
YAN STEVEN KAI-MAN;MCDERMOTT ADRIAN PETER;THENGUMOOTTIL SHAJITH CHACKO;HSU HENRY |
发明人 |
YAN STEVEN KAI-MAN;MCDERMOTT ADRIAN PETER;THENGUMOOTTIL SHAJITH CHACKO;HSU HENRY |
分类号 |
H04M3/523;G06F9/44 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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