发明名称 |
Method and system for routing text based interactions |
摘要 |
Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
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申请公布号 |
US8473624(B2) |
申请公布日期 |
2013.06.25 |
申请号 |
US20100840777 |
申请日期 |
2010.07.21 |
申请人 |
MART BEERI;WASSERBLAT MOSHE;LEWKOWICZ OREN;BEN-AMI HADAS LIBERMAN;GAZIT OMER;TSFONI ZOHAR;MARGOLIS STAS;EPHRAT RONIT;NICE SYSTEMS LTD. |
发明人 |
MART BEERI;WASSERBLAT MOSHE;LEWKOWICZ OREN;BEN-AMI HADAS LIBERMAN;GAZIT OMER;TSFONI ZOHAR;MARGOLIS STAS;EPHRAT RONIT |
分类号 |
G06F15/16 |
主分类号 |
G06F15/16 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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