| 摘要 |
PURPOSE: An automatic response system, a user terminal, and a call automatic connection method are provided to connect a user terminal to a manager by determining a call connection condition for the user terminal. CONSTITUTION: A communication unit(320) manages communication through a communication network. An automatic response server(310) transmits connection request information including the identification information of a user terminal originated from a user terminal. The automatic response server executes an automatic response work. A call management unit(330) manages the call of the user terminal connected through the communication network. A call exchange unit(340) connects the user terminal to the manager. [Reference numerals] (110) Input unit; (120,350) Guidance information DB; (130) Control unit; (140) Communication module; (150) Audio output unit; (160) Display unit; (200) Communication network; (310) Automatic response server; (320) Communication unit; (330) Call management unit; (340) Call exchange unit; (360) Call |
