发明名称 IVR COMMUNICATION SESSION ROUTING AND RECORDING
摘要 A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.
申请公布号 US2013148792(A1) 申请公布日期 2013.06.13
申请号 US201113323075 申请日期 2011.12.12
申请人 PHELPS DAVID E.;BADGER BRIAN S.;MACEDO JOHN;BJORNBERG GREGORY J.;RIVERA JOHN;VERIZON PATENT AND LICENSING INC. 发明人 PHELPS DAVID E.;BADGER BRIAN S.;MACEDO JOHN;BJORNBERG GREGORY J.;RIVERA JOHN
分类号 H04M1/658;H04M1/65 主分类号 H04M1/658
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