System and method for personalized services network call center

摘要

A networking system and method for assisting a user. The system includes a call center with a plurality of representatives. The user establishes communication with one of the representatives and communicates a problem to the representative. The representative enters the problem into a database including a plurality of affiliates and affiliate information. The database identifies an assistance category and prioritizes a list of affiliates as a function of the affiliate information, the assistance category and the user's information. The representative and the user then select one of the affiliates, and the representative sends the user's information to the selected affiliate. After the referral, the representative follows up with the user to ensure that the service provided by the affiliate was satisfactory.