发明名称 SYSTEM AND METHOD FOR ENHANCING COMMUNICATION SERVICES BASED ON USER BEHAVIOR AND RELATIVE TRENDING PATTERNS
摘要 Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing communication services based on relative trending. A system configured to practice the method identifies, from a set of historical communication data associated with a user, relative trending data. Based on the relative trending data, the system identifies a plurality of communication periods within the historical communication data. For a time series associated with one of the communication periods, the system identifies a relative trending pattern in the relative trending data, and performs an action based on a comparison of current communication data to the relative trending pattern for a respective communication period. The communication period can be a fixed, recurring duration of time. The relative trending data is typically associated with at least one variable, which may be, for example, a second user. The system can identify and use trend peaks, patterns, and confidence levels in this approach.
申请公布号 US2013144682(A1) 申请公布日期 2013.06.06
申请号 US201113308832 申请日期 2011.12.01
申请人 DHARA KRISHNA KISHORE;KATRE PRASAD VISHWAS;KRISHNASWAMY VENKATESH;AVAYA INC. 发明人 DHARA KRISHNA KISHORE;KATRE PRASAD VISHWAS;KRISHNASWAMY VENKATESH
分类号 G06Q10/00 主分类号 G06Q10/00
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