Navigating an Interactive Voice Response System

摘要

Embodiments of the invention relate to effectively traversing the structure of an interactive voice response system. A menu associated with the system is organized and arranged in a hierarchy. Each received input is dynamically analyzed to enable a traversal of the hierarchy and to direct the input to an appropriate menu option associated with the system. The appropriate menu option is directly related to the input submission, and supports a direct communication with a telecommunication device that initiated communication with the system.