发明名称 |
SYSTEM AND METHOD FOR REAL-TIME CUSTOMIZED AGENT TRAINING |
摘要 |
A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.
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申请公布号 |
US2013129071(A1) |
申请公布日期 |
2013.05.23 |
申请号 |
US201113302894 |
申请日期 |
2011.11.22 |
申请人 |
TEITELMAN MICHAEL;PORTMAN LEON |
发明人 |
TEITELMAN MICHAEL;PORTMAN LEON |
分类号 |
H04M3/22 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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