发明名称 |
Method and system for transferring an automatic call distributor call |
摘要 |
A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor. |
申请公布号 |
US8442208(B2) |
申请公布日期 |
2013.05.14 |
申请号 |
US20050210064 |
申请日期 |
2005.08.23 |
申请人 |
SHAFFER SHMUEL;SUNDARA BALAJI;PATEL LABHESH;CABALLERO-MCCANN DENISE G.;CISCO TECHNOLOGY, INC. |
发明人 |
SHAFFER SHMUEL;SUNDARA BALAJI;PATEL LABHESH;CABALLERO-MCCANN DENISE G. |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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