发明名称 |
Delivery expert system, method and computer program product |
摘要 |
An automated rule-based system for facilitating delivery of a fax document from a source to a destination over a network where an initial delivery attempt has been unsuccessful. Actions to be taken are based upon a time-variable set of input conditions which may be determined from one or more of the destination, the source, a database of past delivery attempts, and a human analyst. The actions may include one or more of resubmitting the fax document to the network for a next delivery attempt, cancelling the document, sending a request to the source or destination for additional delivery information, and identifying the destination as a technical problem. The input conditions may include an identification of non-business days and non-business hours.
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申请公布号 |
US8437030(B2) |
申请公布日期 |
2013.05.07 |
申请号 |
US201213437612 |
申请日期 |
2012.04.02 |
申请人 |
RANALLI DOUGLAS J.;HUEBNER ROBERT;JOHNS VALERIE LOUISE;RANALLI SHELLEY J.;BAUMGARTNER LORI;LI DIANA;OPEN TEXT S.A. |
发明人 |
RANALLI DOUGLAS J.;HUEBNER ROBERT;JOHNS VALERIE LOUISE;RANALLI SHELLEY J.;BAUMGARTNER LORI;LI DIANA |
分类号 |
G06K15/00;G06F3/12;H04N1/32 |
主分类号 |
G06K15/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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