发明名称 |
System, method and computer program product for globally portable interactive voice response (IVR) systems |
摘要 |
A server receives a customer service request and customer identification information associated with the customer service request. A home location of the customer is identified based, at least in part, on the customer identification information. An interactive voice response application is selected based, at least in part, on the home location. The selected interactive voice response application is provided to a voice portal, wherein the voice portal services the customer service request. |
申请公布号 |
US8437455(B2) |
申请公布日期 |
2013.05.07 |
申请号 |
US20100686015 |
申请日期 |
2010.01.12 |
申请人 |
DUTTA SIDDHARTHA;BOWEN JOHN;AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY,INC. |
发明人 |
DUTTA SIDDHARTHA;BOWEN JOHN |
分类号 |
H04M1/64;H04M3/42 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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