发明名称 |
NATURAL LANGUAGE CALL ROUTER |
摘要 |
A natural language call router forwards an incoming call from a caller to an appropriate destination. The call router has a speech recognition mechanism responsive to words spoken by a caller for producing recognized text corresponding to the spoken words. A robust parsing mechanism is responsive to the recognized text for detecting a class of words in the recognized text. The class is defined as a group of words having a common attribute. An interpreting mechanism is responsive to the detected class for determining the appropriate destination for routing the call.
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申请公布号 |
US2013110510(A1) |
申请公布日期 |
2013.05.02 |
申请号 |
US201113284276 |
申请日期 |
2011.10.28 |
申请人 |
KLEIN VERONICA;BROWN DEBORAH WASHINGTON;CELLCO PARTNERSHIP D/B/A VERIZON WIRELESS |
发明人 |
KLEIN VERONICA;BROWN DEBORAH WASHINGTON |
分类号 |
G10L15/26 |
主分类号 |
G10L15/26 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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