| 摘要 |
<P>PROBLEM TO BE SOLVED: To properly cope with even sudden increase in number of inquiries. <P>SOLUTION: A call center system comprises a weather system 2 for monitoring weather conditions such as a lightening, a typhoon. A first call center C1 and a second call center C2 are interconnected to be able to transfer an incoming call to each other. In a case where a calling center C1 or C2 is informed by the weather system 2 of a predetermined weather condition occurring in a local region A1 or A2 under the charge of the calling center C1 or C2 and an operator cannot cope with incoming calls to the call center C1 or C2, if a call about a business which is not related with the predetermined weather condition incomes, a private branch exchange 3 transfers the incoming call to the other call center C2 or C1. <P>COPYRIGHT: (C)2013,JPO&INPIT |
