发明名称 |
A system and a method for monitoring a voice in real time |
摘要 |
<p>The invention relates to a system and a method for real-time monitoring and analyses of a conversation of an agent by capturing and processing a plurality of features of the speech of the agent during the conversation with the caller. The system and method further provides a monitoring device for detecting a variation in the conversation, detecting location of the caller and suggesting location specific vocabulary. The system and method also provides an alert engine for transmitting an alert in real-time at the agent console. <Figure 1></p> |
申请公布号 |
IE86180(B1) |
申请公布日期 |
2013.04.24 |
申请号 |
IE20120000311 |
申请日期 |
2012.07.10 |
申请人 |
TATA CONSULTANCY SERVICES LIMITED |
发明人 |
MEGHNA ABHISHEK PANDHARIPANDE;SUNILKUMAR KOPPARAPU |
分类号 |
|
主分类号 |
|
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|