发明名称 |
Operating a Directory Assistance Call Center Based Upon Directory Assistance Database and Caller ID Data |
摘要 |
A system and method is provided to operate a directory assistance call center based upon data stored in a directory assistance database and a line information database (LIDB). A caller can access a directory assistance call center to request phone listing information about a particular party. The directory assistance call center can send a query to a directory assistance database for the requested information. Moreover, if the requested information is not found, then the directory assistance call center can send a query to a LIDB or CNAM database provider. The LIDB or CNAM database provider can forward the query to a local LIDB or CNAM database and to other remote LIDB or CNAM database providers to find the requested information. |
申请公布号 |
US2013090095(A1) |
申请公布日期 |
2013.04.11 |
申请号 |
US201213690172 |
申请日期 |
2012.11.30 |
申请人 |
AT&T MOBILITY II LLC;AT&T MOBILITY II LLC |
发明人 |
DENENBERG JACK E. |
分类号 |
H04M3/42;H04W4/12;H04W4/16 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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