Approach for managing print errors using a print agent

摘要

An approach for managing print errors using a print agent includes a spooler process initiating a print agent in response to receiving error data that indicates that a printing device cannot currently process print data. The print agent provides printing device discovery services that determine other printing devices that are available to process the print data and allow a user to redirect the print data to another printing device. The print agent may also provide error logging functionality that allows the creation of an error log. The error log contains information about the errors that prevented the printing device from processing the print data. The error log aids users and/or administrative personnel in diagnosing and/or addressing the errors. The use of a print agent in this manner provides users with more information about printing errors and also allows users to select an alternative printing device to process print data.