发明名称 Intelligent communication routing
摘要 A system and method for communicating in a communication network, comprising presenting a communication comprising data over a communications network to a router, said router being adapted to route the communication to one of a plurality of available network destinations; automatically executing a communication targeting algorithm in the router, based at least in part on the data, wherein the communication targeting algorithm operates to contextually jointly analyze a plurality of parameters extracted from the data and a plurality of contextual parameters, to determine an optimum target for the communication, wherein the optimum target varies in dependence on both the data and the context of the communication; and routing the communication in dependence on the algorithm execution.
申请公布号 US8411842(B1) 申请公布日期 2013.04.02
申请号 US201113279635 申请日期 2011.10.24
申请人 WU WAI;HELLER TOBY;HOFFBERG STEVEN M. 发明人 WU WAI;HELLER TOBY;HOFFBERG STEVEN M.
分类号 H04M3/523;H04L12/28;H04M7/00 主分类号 H04M3/523
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