| 摘要 |
Disclosed is a computer-implemented method to assist a dispatcher when communicating with a caller via telephone (116) regarding a medical emergency of a patient (117). A dispatch center computer system (100) provides an emergency dispatch protocol (108) to assist the dispatcher (104), the protocol (108) presenting a plurality of pre-scripted interrogatories for the dispatcher (104) to ask the caller (118) to gather information regarding the emergency, and generates an emergency dispatch response by emergency responders. The dispatch center (102) computer system (100) initiates a diagnostic tool (120) on the dispatch center computer, the diagnostic tool (120) configured to assist the dispatcher (104) in guiding the caller (118) to obtain information that can be used by the diagnostic tool (120) to diagnose whether the patient (117) has suffered a stroke. The diagnostic tool (120) presents to the dispatcher (104) a user interface the provides an instruction via the user interface for the dispatcher (104) to vocally relay to the caller (118) over the telephone (116) to assist the caller (118) in identifying signs and symptoms that the patient (117) has likely suffered a stroke. The diagnostic tool (120) receives dispatcher-entered input indicative of caller relayed information concerning the caller's (118) observations of a response of the patient (117), including signs and symptoms that indicate whether the patient (117) has suffered a stroke. The caller's (118) observations are vocally relayed over the telephone (116) to the dispatcher (104) and the diagnostic tool (120) determines the likelihood that the patient (117) has suffered a stroke based on the dispatcher-entered input indicative of the caller-relayed information.
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