Systems and methods for processing audio are provided. The system may include a processor to convert an audio input received via a call to text. The processor may perform a comparison between a portion of the text to one or more phrases included in a table. The processor may also make a selection of at least one of a first object or a first action based on the comparison. The processor may further route the call based on the at least one of the first object or the first action
申请公布号
US2013058466(A1)
申请公布日期
2013.03.07
申请号
US201213644305
申请日期
2012.10.04
申请人
AT&T INTELLECTUAL PROPERTY I, L.P. (FORMERL;AT&T INTELLECTUAL PROPERTY I, L.P. (FORMERLY KNOWN SBC KNOWLEDGE VENTURES, L.P.)
发明人
BUSHEY ROBERT R.;KNOTT BENJAMIN ANTHONY;MARTIN JOHN MILLS;KORTH SARAH