Computer-implemented method for supporting user of e.g. computer tomograph during operation of patient, involves generating ticket by remote service center with respect to input message and medical system

摘要

The method involves inputting a message by a user using an input-output unit i.e. user interface, of a medical system (101). The input message is transferred (102) to a remote service center over a communication network. A ticket is generated (103) by the remote service center with respect to the input message and to the medical system. Another message is transferred from the remote service center to the medical system. The latter message is displayed on the input-output unit, where the messages consist of text, command and software update information. An independent claim is also included for a medical system.