发明名称 |
Systems and methods for endpoint recording using recorders |
摘要 |
Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.
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申请公布号 |
US8379835(B1) |
申请公布日期 |
2013.02.19 |
申请号 |
US20100769545 |
申请日期 |
2010.04.28 |
申请人 |
VERINT AMERICAS, INC.;WILLIAMS JAMIE RICHARD;DONG THOMAS Z.;COLEMAN MARK EDMUND |
发明人 |
WILLIAMS JAMIE RICHARD;DONG THOMAS Z.;COLEMAN MARK EDMUND |
分类号 |
H04M1/65;H04L12/66;H04M3/523;H04M3/54 |
主分类号 |
H04M1/65 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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