发明名称 Systems and methods for endpoint recording using recorders
摘要 Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.
申请公布号 US8379835(B1) 申请公布日期 2013.02.19
申请号 US20100769545 申请日期 2010.04.28
申请人 VERINT AMERICAS, INC.;WILLIAMS JAMIE RICHARD;DONG THOMAS Z.;COLEMAN MARK EDMUND 发明人 WILLIAMS JAMIE RICHARD;DONG THOMAS Z.;COLEMAN MARK EDMUND
分类号 H04M1/65;H04L12/66;H04M3/523;H04M3/54 主分类号 H04M1/65
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