发明名称 |
Employee and Customer Loyalty and Rewards Programs, Satisfaction Metrics and Their Methods of Use |
摘要 |
Computer-implemented methods for providing real-time customer, patient or consumer and employee metrics include: providing at least one strategic goal; providing at least one metric associated with the at least one strategic goal; providing at least one communication channel between a customer and a company; providing at least one communication code; utilizing the at least one communication code to access the at least one communication channel; providing a survey tool to the customer using the at least one communication channel; capturing data from the survey tool in a database; converting the captured data to the at least one metric; and providing the at least one metric on a dashboard application. An executable software application that implements the computer-implemented method disclosed is also contemplated.
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申请公布号 |
US2013035987(A1) |
申请公布日期 |
2013.02.07 |
申请号 |
US201213492826 |
申请日期 |
2012.06.09 |
申请人 |
DREIFUS SHIRLEY;ALI FARHAN |
发明人 |
DREIFUS SHIRLEY;ALI FARHAN |
分类号 |
G06Q30/02 |
主分类号 |
G06Q30/02 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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