VALIDATING CUSTOMER COMPLAINTS BASED ON SOCIAL MEDIA POSTINGS
摘要
A system may validate customer complaints about products. The system may include a computer data processing system configured to: query a computer system for social media postings made in a social media network system about the products; determine how widespread each complaint is based on the results of the query; and store information indicative of the determination.
申请公布号
US2013035983(A1)
申请公布日期
2013.02.07
申请号
US201213646548
申请日期
2012.10.05
申请人
TOYOTA MOTOR SALES, U.S.A., INC.;TOYOTA MOTOR SALES, U.S.A., INC.