发明名称 |
METHODS AND APPARATUS FOR BUG-FIX NOTIFICATIONS |
摘要 |
A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.
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申请公布号 |
US2013036413(A1) |
申请公布日期 |
2013.02.07 |
申请号 |
US201213563471 |
申请日期 |
2012.07.31 |
申请人 |
SALESFORCE.COM, INC.;VENKATESAN BHADRI NARAYANAN;BRAINARD RYAN |
发明人 |
VENKATESAN BHADRI NARAYANAN;BRAINARD RYAN |
分类号 |
G06F9/44;G06F15/16 |
主分类号 |
G06F9/44 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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