| 摘要 |
The present invention allows an alarm monitoring service to ally with a PSAP provider to allow our customers to direct connect to the 911 center responsible for their home, but no matter where the customer calls from. When an alarm monitoring company or middleware provider's automatic notification function calls the customer to report an alarm, the customer can connect directly to the local 911 even when traveling, if needed. The alarm monitoring company contacts the customer if an alarm event occurs and offers the customer the opportunity to connect with the 911 call center for their home. If the customer indicates they want to call 911, the call is routed to the correct PSAP center, with the customers home Caller ID number emulated for the call. In this manner, the PSAP center can determine, from the emulated Caller ID data, the correct response agency that is local to the customer's home.
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