发明名称 |
Automated cross-cultural conflict management |
摘要 |
A conflict or dispute between at least two parties is managed to reflect the cultural context of the parties. When the party is from a low context culture, conflict management assumes the party prefers to adopt a transactional viewpoint and to select from a set of possible resolutions. When the party is from a high context culture, dispute resolution assumes the party prefers to view the dispute as part of a relationship and to be advised as to appropriate actions. A system bridges between the cultural contexts of the parties by collecting and providing information in accordance with the preferred procedure of each party.
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申请公布号 |
US8364602(B2) |
申请公布日期 |
2013.01.29 |
申请号 |
US20040004699 |
申请日期 |
2004.12.03 |
申请人 |
EBAY, INC.;FEMENIA NORA;POMERANCE BRENDA |
发明人 |
FEMENIA NORA;POMERANCE BRENDA |
分类号 |
G06Q20/00;G06Q10/00 |
主分类号 |
G06Q20/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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