摘要 |
<p>Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for analyzing work skills. In one aspect, a method includes receiving work task data specifying a plurality of work tasks for a plurality of service providers. For each service provider, receiving performance data specifying an objective measure of a performance metric associated with the service provider performing a work task; receiving assessment data specifying a subjective measure of an attribute associated with the service provider performing the work task; and generating skills data for the service provider based on an aggregation of the assessment data and the performance data. For each of a plurality of customers receiving customer data specifying work tasks requested by the customer; generating mapping data specifying measures of correlation between the skills data for the service providers and the customer data specifying work tasks requested by the customer; and providing the mapping data to an information provider.</p> |
申请人 |
SILVER LINING SOLUTIONS LTD.;CAFOLLA, GERARD, JAMES;PRATT, JAMES GEORGE, HORNE;TALBOT, EDWARD, WINSTON;AUCOTT, DANIEL;HADLEY, PAUL, JAMES;WRIGHT, SIMON, ANTHONY |
发明人 |
CAFOLLA, GERARD, JAMES;PRATT, JAMES GEORGE, HORNE;TALBOT, EDWARD, WINSTON;AUCOTT, DANIEL;HADLEY, PAUL, JAMES;WRIGHT, SIMON, ANTHONY |