发明名称 |
TWO-WAY COMMUNICATIONS CUSTOMERS CONSULTATION SYSTEM USING MOBILE APPLICATIONS AND METHOD THEREOF |
摘要 |
PURPOSE: A bidirectional client consulting system using a mobile application and a method thereof are that an integrated bidirectional call center application installed in a telephone terminal is automatically executed when a client calls a specific number in the telephone terminal. CONSTITUTION: A telephone terminal(10) comprises a voice call function with a private automatic branch exchange(PABX)(20) and a connection function with a service providing server. The PABX transmits input information of a client and receiving/transmitting call-IDs to a call center telephone terminal A call center CTI server(30) confirms call connection situation information. A service provider(SP) server(50) synchronizes a telephone terminal application with a consultant PC application. [Reference numerals] (10) Call terminal; (100) Web server; (20) Private automatic branch exchange(PABX); (30) Call center CTI server; (40) Call center ARS(IVR); (50) Service provider server; (70) Contents server; (80) Database server; (90) Recording server; (AA) Voice; (BB) Data; (C1) Voice call connection; (C2) Call application data connection; (DD) Telephone network voice call; (EE) Receiving/sending telephone number call connection state information; (FF) Consultant call connection; (GG) Data network; (HH) Monitoring recording S/W; (II) Call center telephone; (JJ) Consultant PC application |
申请公布号 |
KR20120137552(A) |
申请公布日期 |
2012.12.24 |
申请号 |
KR20110035945 |
申请日期 |
2011.04.19 |
申请人 |
AN2AN., LTD. |
发明人 |
LEE, CHANG KUN;JUNG, WOO CHEL |
分类号 |
G06Q10/00 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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