METHODS AND APPARATUS FOR PROVIDING REMOTE DIAGNOSTICS TO A TELEVISION RECEIVER

摘要

Described herein are techniques for allowing a customer support agent to remotely analyze a television receiver. A television receiver is communicatively coupled to a customer support center through a communication network. A customer support agent remotely accesses the television receiver and the television receiver transmits video content to the customer support center through the communication network. The video output is outputted to the customer support agent at the customer support center for analysis of the television receiver.