Diagnosing an incident on a computer system using a diagnostics analyzer database

摘要

A technique diagnoses an incident on a computer system. The technique involves electronically receiving a bundle of diagnostic information from the computer system and storing the diagnostic information in memory after the incident on the computer system has occurred. The technique further involves electronically applying a set of diagnostics analyzers (e.g., diagnostics analyzers for discovering known incident signatures and invariant violations) from a diagnostics analyzer database to the diagnostic information after the bundle of diagnostic information is electronically received from the computer system and stored in the memory. The electronic application of the set of diagnostics analyzers from the diagnostics analyzers database to the diagnostic information results in a set of analyzer results. The technique further involves electronically generating a report which identifies a reason for the incident on the computer system based on the set of analyzer results.