| 摘要 |
A method for staffing a call center involves, via a processor at the call center, generating a work schedule of a call center advisor for a then-current work day, the work schedule including i) information related to at least one planned activity, and ii) information related to at least one shrink activity, the information related to the at least one shrink activity being forecasted from a time-based, graduated ramp schedule. The method further involves, via the processor, utilizing the work schedule to determine an appropriate number of call center advisors for the call center throughout a future work day. |
