| 摘要 |
<p>The present invention discloses a method for performing value-added service instruction processing and a service management platform device. The method includes the following steps: after receiving a service request instruction sent by a user, when judging that the service request instruction is not a standard service request instruction supported by a service management platform, the service management platform calculating a matching degree of each standard service request instruction supported by the service management platform and the service request instruction, and informing the user of the standard service request instructions of which the matching degrees exceed a preset threshold and the service product information corresponding to these standard service request instructions. By adopting an intelligent judgment mode, the present invention can analyze and process an unidentified instruction input by a user, judge the real intention of the user, show a friendly and effective prompt to the user, and guide the user to correctly use the value-added service products, thereby improving the user experience.</p> |
