| 摘要 |
Embodiments of the invention are directed to a dynamic, user-driven service catalog based on real-time inputs by an end-user based on an automated evaluation process. Authorized end-users may directly submit services into the service catalog that are of value to the end-user, his/her peers, departments, groups, etc. Each service is analyzed to determine its viability as it matches an organization's cost and product offerings. This approach allows for more complex IT service models, wherein concurrent service requests can be compared, analyzed, and eventually fulfilled. Specifically, a catalog update tool provides this capability. The catalog update tool includes a plausibility engine configured to receive a request to add a service to a service catalog and evaluate whether the request can be added to the service catalog based on an analysis of system-integrated criteria. The catalog update tool further includes a cost engine to determine a cost for fulfilling the request, and a service request management module configured to add the service to the service catalog based on the analysis of system-integrated criteria and the cost for fulfilling the request.
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