发明名称 |
Method for predicting call waiting times |
摘要 |
A method is provided for the production of accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant. |
申请公布号 |
US8311208(B2) |
申请公布日期 |
2012.11.13 |
申请号 |
US20100731994 |
申请日期 |
2010.03.25 |
申请人 |
IBRAHIM ROUBA;TENDICK PATRICK;AVAYA INC. |
发明人 |
IBRAHIM ROUBA;TENDICK PATRICK |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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