| 摘要 |
PURPOSE: A personal menu and dubbing artist setup system are provided to reduce the boring of a client by providing a guide voce using the voice of a desired dubbing artist. CONSTITUTION: An IVR(Interactive Voice Response) server detects telephone numbers from an incoming call(S413). The IVR server inspects the personal dubbing artist and menu service setup information of client information(S415). When the personal dubbing artist and the personal menu are set, the IVR server applies the personal dubbing artist to the personal menu(S417~S423). The IVR server provides an auto response service(S429). When the personal dubbing artist service is set, the IVR server applies the personal dubbing artist to the client(S425). [Reference numerals] (AA) Start; (BB,DD,FF,HH,JJ,KK,LL) NO; (CC,EE,GG,II,MM,NN,OO) YES; (PP) Finish; (S411) Call entry?; (S413) Confirming call number; (S415) Personal dubbing artist/menu service is set?; (S417) Personal dubbing artist is set?; (S419) Personal menu is set?; (S420) Automatic service is set?; (S421) Personal menu is set?; (S423) Applying set personal dubbing artist and menu; (S425) Applying personal dubbing artist; (S427) Applying personal menu; (S428) Automatically applying recommended menu and personal dubbing artist based on customer type; (S429) Voice guide according to personal dubbing artist/menu service; (S431) Voice guide for personal dubbing artist/menu service setting; (S433) Personal dubbing artist/menu service is set?; (S435) Personal dubbing artist/menu service setting routine; (S437) Receiving general voice guide |
