发明名称 Work optimization based upon lifecycle tracking data
摘要 Tracking and management data for a survey distribution and response lifecycle is disclosed. The system generates and links tracking data for both the distribution and the response, generates indicators that include the tracking data, and encodes the indicators so that the indicators are detectable as the indicators traverse various events and locations throughout the lifecycle. A detailed audit trail of each event in the distribution and response lifecycle is constructed using data matching methods and various statistics regarding the lifecycle, such that the response habits of customers are formulated enabling an operation to more efficiently forecast, plan and conduct operations.
申请公布号 US8301485(B2) 申请公布日期 2012.10.30
申请号 US20090552717 申请日期 2009.09.02
申请人 FORD BRIAN WILLIAM;VOCATURO DEAN VICTOR;AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY,INC. 发明人 FORD BRIAN WILLIAM;VOCATURO DEAN VICTOR
分类号 G06F17/00 主分类号 G06F17/00
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