| 摘要 |
<P>PROBLEM TO BE SOLVED: To confirm safety without putting large burdens on a customer or making the customer feel frustrated, and to consider privacy of an object person when exchanging information relating to safety. <P>SOLUTION: A double postal card for which a plurality of pieces of inquiry information inquiring safety of a customer are randomly arranged and printed on an original surface and a card ID and an answer entry column corresponding to the inquiry information printed on the original surface are printed on a reply surface is sent to the customer. The card ID, a customer ID, and correspondence of the printed inquiry information and the answer entry column are associated and stored in a safety information storage part 206, and when a reply card is received from the customer, the card ID and the reply information to the inquiry information are read. Then, on the basis of the card ID, the inquiry information corresponding to the reply information is identified, and the inquiry information for which advice is requested from the customer is specified. Further, an expert terminal 3 of an expert corresponding to the inquiry information is requested to give advice to the customer. <P>COPYRIGHT: (C)2013,JPO&INPIT |
