发明名称 |
DYNAMIC MESSAGE CONTEXT DRIVEN APPLICATION ASSEMBLY FOR CUSTOMER SERVICE AGENT PRODUCTIVITY APPLICATIONS |
摘要 |
Embodiments of the present invention address deficiencies of the art in respect to message response systems for customer service environments and provide a method, system and computer program product for dynamic message context driven application assembly in a customer service agent productivity suite of applications. In one embodiment of the invention, a message context driven application assembly method for a customer service agent productivity suite can be provided. The method can include determining a context of an inbound message in a message list of an agent user interface for the customer service agent productivity suite; selecting at least one application based upon the determined context; providing an activatable reference to the at least one application in the agent user interface; and, displaying the agent user interface to provide access to the at least one application through the activatable reference.
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申请公布号 |
US2012263292(A1) |
申请公布日期 |
2012.10.18 |
申请号 |
US201213447355 |
申请日期 |
2012.04.16 |
申请人 |
ISAACS CHARLIE;NEHRU VIKAS;SINGH DILPREET;KANA SOFTWARE, INC. |
发明人 |
ISAACS CHARLIE;NEHRU VIKAS;SINGH DILPREET |
分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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