发明名称 |
System and method for providing customer support on a user interface |
摘要 |
Embodiments described can more effectively complete complicated service transactions in a more efficient manner by having a team of well-trained professionals who are instantly "streamed" into any location as necessary. A two-way communication system can provide instant or quick access to the right expert at the right point in time, thereby converting what might otherwise be a negative customer experience into a positive sales and service opportunity. A computer implemented method for providing customer support comprises receiving, by a touchpoint device, identification information from a user of the touchpoint device; receiving the identification information; providing an electronic document to the user; receiving an input from the user requesting a session with a representative; selecting a representative based at least in part on the electronic document; providing information about the electronic document to the representative; and establishing a connection between the representative and the touchpoint device. |
申请公布号 |
AU2011237467(A1) |
申请公布日期 |
2012.10.11 |
申请号 |
AU20110237467 |
申请日期 |
2011.04.08 |
申请人 |
CITIBANK, N.A. |
发明人 |
KAY, CHRISTOPHER E.;KOBE, TIM;LISING, SAM |
分类号 |
G06Q50/00 |
主分类号 |
G06Q50/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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