Interface, method, and system for providing inline contextual help and support

摘要

Abstract A method and apparatus is disclosed herein for providing contextually relevant support information. In one embodiment, a server provides a web page over a network that includes one or more help indicators. The web page and the help indicator are shown to a user in a window of a graphical user interface of the client device. When the user selects the help indicator, the support system receives data indicative of user help requests from the client device. In response to receipt of a support request, the support system generates a response based on a current context of the web page. In one embodiment the response is provided to the client device for display over an area in the window of the graphical user interface without obscuring or disrupting content displayed by the web page.