发明名称 |
MANAGING CUSTOMER COMMUNICATIONS AMONG A PLURALITY OF CHANNELS |
摘要 |
A method, data processing system, and computer program product for managing communications sent to a plurality of customers are presented. A set of features of a customer in the plurality of customers and a plurality of channels for communicating with the customer are identified. A number of times to test the plurality of channels is identified based on a number of customers in the plurality of customers. A weighting for the set of features of the customer is identified from results of testing a channel in the plurality of channels. The weighting is identified in response to determining that the plurality of channels have been tested the number of times. A probability of success in using the channel to communicate with the customer is identified based on the weighting and the set of features. A determination is made whether to use the channel to communicate with the customer based on the probability.
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申请公布号 |
US2012239590(A1) |
申请公布日期 |
2012.09.20 |
申请号 |
US201113047310 |
申请日期 |
2011.03.14 |
申请人 |
BRODER JOSEF M.;DORAI CHITRA;SHEOPURI ANSHUL;INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
BRODER JOSEF M.;DORAI CHITRA;SHEOPURI ANSHUL |
分类号 |
G06Q30/00 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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