发明名称 Managing interactive communications campaigns
摘要 A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for alternative channels (e.g., text and email) and/or based upon attempt results, contact attributes and response group data. The campaign strategy manager allows users to define pass strategies statically and dynamically, to manage lists across multiple campaigns, and to view results in real-time. A defined strategy is a static strategy created by a user for a particular campaign that, once created, typically is not modified. A dynamic strategy is one where, during the course of a day (e.g., as a sub-campaign is running), a user may alter the defined strategy, preferably just for that day (or portion thereof). In particular, the campaign strategy manager enables the user to make changes to the current strategy as a sub-campaign is running through a particular list.
申请公布号 US8270575(B2) 申请公布日期 2012.09.18
申请号 US20090626291 申请日期 2009.11.25
申请人 SEGALL TIMOTHY R.;KOLESNIK MACIEJ N.;SOUNDBITE COMMUNICATIONS, INC. 发明人 SEGALL TIMOTHY R.;KOLESNIK MACIEJ N.
分类号 H04M3/00;G06Q10/00 主分类号 H04M3/00
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