| 摘要 |
A report production apparatus includes a first collection unit configured to make requests depending on multiple types of device management systems respectively to collect pieces of device management information and convert the collected pieces into a common format, each piece of device management information being about usage of devices disposed at a base of the device management system; a second collection unit configured to make a request to collect contract information about quality assurance for the devices from a contract system; a third collection unit configure to make requests depending on multiple types of service desk systems respectively to collect pieces of service information and convert the collected pieces into another common format, each piece of service information being about device abnormality of the devices disposed at the base of the service desk system; and a production unit configured to produce a report using the above information.
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